Policies

The City House has adopted the following policies for the care and comfort of our guests.

The City House has adopted the following policies for the care and comfort of our guests. By securing a reservation, the guest is acknowledging that they have read and agree with our stated policies. Please pay attention because our policies are subject to change.

Reservations
A valid credit card is required to secure your reservation and the full room rate will be charged at the time of booking. No personal checks are accepted. Rates are based on single or double occupancy (taxes are not included). Some of our rooms accommodate three guests, but please note there is a $30.00 charge for each additional guest per night. Room rates are subject to availability and can change without prior notice.

Arrival & Departure
Our arrival time is any moment after 3pm and should be communicated to the innkeeper. We will text arrival information the morning of to the cell numbers provided at the time of reservation. We will make sure you have all the information you need for self check-in to make yourself at home. If you require assistance upon arrival, please contact us. Understand that we cannot accommodate early arrivals due to the intimacy of the inn, but are always happy to store luggage. If you will be coming in early, please call our innkeeper to arrange drop-off and to secure a parking spot. Departure is any time before 11am. Once again, please understand that we must adhere to a strict schedule to ensure that all of our guests are taken care of.

Only registered overnight guests are allowed in the rooms.

Cancellation Policy
While we understand that travel can be unpredictable and plans sometimes change, making a reservation at a B&B is quite different from making one with a major hotel. We have a very small staff and our entire schedule is built around our guests, so cancellations affect us dearly. Please understand that we must enforce our policies accordingly. Of course, we are happy to rearrange things within reason, and refunds will be given at the discretion of the owner. Cancellations with 72 hours notice will receive 50% of their booking rate back. If you cancel less than 72 hours before your stay, we cannot issue you a refund. Once again, we cannot accept responsibility for inclement weather, changes in plans, personal sickness or injury, family emergencies, etc. We appreciate your understanding. Please e-mail stay@cityhousebb.com if you have questions about this policy or in regards to your refund.

Breakfast
We offer two options for breakfast based on our staffing and guest count. Guests may choose to have continental items pre set in their room prior to arrival. Continental items may include a selection of hard boiled eggs, yogurt, juice, fruit, cereal and muffins. The second option is to join us in the dining room for our breakfast buffet stocked with continental items and a freshly prepared hot dish. Guest favorites include our vegetable frittata and our popular baked oatmeal. Make a dining room breakfast reservation the day prior, reservation times are typically 8:30am and 9am but are subject to change based on staffing and occupancy. We are always prepared to accommodate special diets and are happy to do so with advanced notice. 24-hour coffee + tea and snacks are available at our 2nd Floor coffee station, that includes a microwave. We also provide in room Keurig and minifridge.

Parking
Our private parking lot accommodates one vehicle per room. Please park inside our walled lot. The exterior numbered spaces are not for overnight guests. In the event you have a second vehicle, please contact our innkeeper for suggestions on free parking nearby.

Luggage
Please remember as you pack for your visit that the City House is a historical building with one flight of stairs and no elevator, so smaller bags may be most suitable for your trip.

Smoking
Due to our insurance, as well as the health and safety of our guests, we are a non-smoking facility. Smoking is permitted on outdoor porches and patio areas only. For those who smoke inside their rooms or common areas, a $200.00 fumigation fee will be charged to their account and the guest/s will be asked to leave the facility.

Children
Unfortunately, we do not accommodate children under the age of 8.

Pets
We regret that we are unable to accept pets. A $300 fee will be charged for pets brought on the property.

Accessibility
In keeping with the historic preservation of our facility, we unfortunately do not have the appropriate access for persons confined to wheelchairs.