Policies

The City House has adopted the following policies for the care and comfort of our guests. By securing a reservation, the guest is acknowledging that they have read and agree with our stated policies. Please pay attention because our policies are subject to change.

Reservations
A valid credit card is required to secure your reservation and the full room rate will be charged at the time of booking. No personal checks are accepted. Rates are based on single or double occupancy (taxes are not included). Some of our rooms accommodate three guests, but please note there is a $30.00 charge for each additional guest per night. Room rates are subject to availability and can change without prior notice.

Arrival & Departure
Our arrival time is any moment after 3pm and should be communicated to the innkeeper. We will text arrival information the morning of to the cell numbers provided at the time of reservation. We will make sure you have all the information you need for self check-in to make yourself at home. If you require assistance upon arrival, please contact us. Understand that we cannot accommodate early arrivals due to the intimacy of the inn, but are always happy to store luggage. If you will be coming in early, please call our innkeeper to arrange drop-off and to secure a parking spot. Departure is any time before 11am. Once again, please understand that we must adhere to a strict schedule to ensure that all of our guests are taken care of.

Only registered overnight guests are allowed in the rooms.

Cancellation Policy

Please notify us via e-mail at stay@cityhousebb.com if you need to cancel your reservation. All cancellations must be submitted in writing by email; we cannot accept cancellations by phone. Third-party reservations must be canceled through the third-party booking site.

While we understand that travel can be unpredictable and plans sometimes change, City House is a small bed and breakfast with a limited number of rooms.  Unlike a large hotel, cancellations can have a significant impact on our business, particularly when there is limited time to rebook the room. By making a reservation, you agree to the cancellation and refund terms stated below.  These policies will be enforced as written.

MULTIPLE ROOM RESERVATIONS:

Reservations involving multiple rooms require at least 21 days’ notice for cancellation. Cancellations made less than 21 days before arrival are non-refundable.

SINGLE-ROOM DIRECT RESERVATIONS:

Cancellations for reservations made directly with City House- whether through our website (www.cityhousebb.com), email (stay@cityhousebb.com ) or phone (717-904-2489) are subject to the following policy: Single-room reservations canceled at least 10 days before arrival will receive a full refund. Cancellations made less than 10 days but more than 72 hours before arrival are eligible for a refund, less a $50 rebooking fee, ony if the room is rebooked.  If the room is not rebooked, no refund will be issued. Cancellations made within 72 hours of arrival are non-refundable.

THIRD-PARTY RESERVATIONS:

Reservations made through third-party booking sites, including but not limited to, Booking.com and Priceline, are subject to the cancellation terms associated with that booking. Third-party reservations canceled within 48 hours of the time of booking are eligible for a full refund, provided the cancellation is made at least 7 days before the scheduled arrival date.  Both conditions must be met to receive a full refund. Third-party reservations canceled more than 48 hours after the time of booking are non-refundable, regardless of how far in advance the cancellation is made. Third-party reservations must be canceled directly through the third-party booking site. Refunds from City House for third-party reservations are based on the amount paid to City House and are subject to the third-party booking site’s policies and fees.

ADDITIONAL CANCELLATION TERMS:

All refunds issued directly by City House are sent by check through the mail.  City House cannot be responsible for cancellations due to inclement weather, changes in travel plans, personal illness or injury, or family emergencies.  Guests are responsible for reviewing and confirming all reservation details-including dates, room selection, and number of guests-before completing their booking.  City House is not responsible for guest booking errors, including the selection of incorrect dates or rooms.  Changes or cancellations resulting from a booking error are subject to the cancellation policy applicable to the reservation.

Breakfast
We offer two options for breakfast based on our staffing and guest count. Guests may choose to have continental items pre set in their room prior to arrival. Continental items may include a selection of hard boiled eggs, yogurt, juice, fruit, cereal and muffins. Please order continental breakfast PRIOR to your arrival. The second option is to join us in the dining room for our breakfast buffet stocked with continental items and a freshly prepared hot dish. Guest favorites include our vegetable frittata and our popular baked oatmeal. Make a dining room breakfast reservation the day prior, reservation times are typically 8:30am and 9am but are subject to change based on staffing and occupancy. We do our best to accommodate specific dietary requests and are happy to do so with a 72 hour advanced notice. 24-hour coffee + tea and snacks are available at our 2nd Floor coffee station, that includes a microwave. Ice is located at the cafe station in the upper left drawer of the refrigerator. We also provide in room Keurig and mini-fridge.

Parking
Our private parking lot accommodates one vehicle per room. Please park inside our walled lot. The exterior numbered spaces are not for overnight guests. In the event you have a second vehicle, please contact our innkeeper for suggestions on free parking nearby.

Luggage
Please remember as you pack for your visit that the City House is a historical building with one flight of stairs and no elevator, so smaller bags may be most suitable for your trip.

Smoking
Due to our insurance, as well as the health and safety of our guests, we are a non-smoking facility. Smoking is permitted on outdoor porches and patio areas only. For those who smoke inside their rooms or common areas, a $200.00 fumigation fee will be charged to their account and the guest/s will be asked to leave the facility.

Children
Unfortunately, we do not accommodate children under the age of 8.

Pets
We regret that we are unable to accept pets. A $300 fee will be charged for pets brought on the property.

Service Dogs

As required by law, we will accept guests with service dogs as long as we receive an email prior to booking that you are traveling with a service dog. The email must include a list of the tasks performed by the service dog for the person with the disability. We do not accept emotional support animals, registered or not.

Accessibility
In keeping with the historic preservation of our facility, we unfortunately do not have the appropriate access for persons using wheelchairs.